The EN must:
(a) Have grievance procedures that a beneficiary can use to seek a resolution to a dispute under the Ticket to Work program;
(b) Give each beneficiary seeking services a copy of its internal grievance procedures;
(c) Inform each beneficiary seeking services of the right to refer a dispute first to the PM for review, and then to us for a decision; and
(d) Inform each beneficiary of the availability of assistance from the State P&A system.
authority: Secs. 702(a)(5) and 1148 of the Social Security Act (
42 U.S.C. 902(a)(5) and 1320b-19); sec. 101(b)-(e), Public Law 106-170, 113 Stat. 1860, 1873 (
42 U.S.C. 1320b-19 note)
source: 66 FR 67420, Dec. 28, 2001, unless otherwise noted.
cite as: 20 CFR 411.605