§ 2605.
Servicing of mortgage loans and administration of escrow accounts
(a)
Disclosure to applicant relating to assignment, sale, or transfer of loan servicing
(b)
Notice by transferor of loan servicing at time of transfer
(2)
Time of notice
(B)
Exception for certain proceedings
The notice required under paragraph (1) shall be made to the borrower not more than 30 days after the effective date of assignment, sale, or transfer of the servicing of the mortgage loan (with respect to which such notice is made) in any case in which the assignment, sale, or transfer of the servicing of the mortgage loan is preceded by—
(i)
termination of the contract for servicing the loan for cause;
(ii)
commencement of proceedings for bankruptcy of the servicer; or
(iii)
commencement of proceedings by the Federal Deposit Insurance Corporation or the Resolution Trust Corporation for conservatorship or receivership of the servicer (or an entity by which the servicer is owned or controlled).
(C)
Exception for notice provided at closing
(3)
Contents of notice
The notice required under paragraph (1) shall include the following information:
(A)
The effective date of transfer of the servicing described in such paragraph.
(B)
The name, address, and toll-free or collect call telephone number of the transferee servicer.
(C)
A toll-free or collect call telephone number for (i) an individual employed by the transferor servicer, or (ii) the department of the transferor servicer, that can be contacted by the borrower to answer inquiries relating to the transfer of servicing.
(D)
The name and toll-free or collect call telephone number for (i) an individual employed by the transferee servicer, or (ii) the department of the transferee servicer, that can be contacted by the borrower to answer inquiries relating to the transfer of servicing.
(E)
The date on which the transferor servicer who is servicing the mortgage loan before the assignment, sale, or transfer will cease to accept payments relating to the loan and the date on which the transferee servicer will begin to accept such payments.
(F)
Any information concerning the effect the transfer may have, if any, on the terms of or the continued availability of mortgage life or disability insurance or any other type of optional insurance and what action, if any, the borrower must take to maintain coverage.
(G)
A statement that the assignment, sale, or transfer of the servicing of the mortgage loan does not affect any term or condition of the security instruments other than terms directly related to the servicing of such loan.
(c)
Notice by transferee of loan servicing at time of transfer
(2)
Time of notice
(B)
Exception for certain proceedings
The notice required under paragraph (1) shall be made to the borrower not more than 30 days after the effective date of assignment, sale, or transfer of the servicing of the mortgage loan (with respect to which such notice is made) in any case in which the assignment, sale, or transfer of the servicing of the mortgage loan is preceded by—
(i)
termination of the contract for servicing the loan for cause;
(ii)
commencement of proceedings for bankruptcy of the servicer; or
(iii)
commencement of proceedings by the Federal Deposit Insurance Corporation or the Resolution Trust Corporation for conservatorship or receivership of the servicer (or an entity by which the servicer is owned or controlled).
(C)
Exception for notice provided at closing
(d)
Treatment of loan payments during transfer period
(e)
Duty of loan servicer to respond to borrower inquiries
(1)
Notice of receipt of inquiry
(B)
Qualified written request
For purposes of this subsection, a qualified written request shall be a written correspondence, other than notice on a payment coupon or other payment medium supplied by the servicer, that—
(i)
includes, or otherwise enables the servicer to identify, the name and account of the borrower; and
(ii)
includes a statement of the reasons for the belief of the borrower, to the extent applicable, that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.
(2)
Action with respect to inquiry
Not later than 30 days (excluding legal public holidays, Saturdays, and Sundays) after the receipt from any borrower of any qualified written request under paragraph (1) and, if applicable, before taking any action with respect to the inquiry of the borrower, the servicer shall—
(A)
make appropriate corrections in the account of the borrower, including the crediting of any late charges or penalties, and transmit to the borrower a written notification of such correction (which shall include the name and telephone number of a representative of the servicer who can provide assistance to the borrower);
(B)
after conducting an investigation, provide the borrower with a written explanation or clarification that includes—
(i)
to the extent applicable, a statement of the reasons for which the servicer believes the account of the borrower is correct as determined by the servicer; and
(ii)
the name and telephone number of an individual employed by, or the office or department of, the servicer who can provide assistance to the borrower; or
(C)
after conducting an investigation, provide the borrower with a written explanation or clarification that includes—
(i)
information requested by the borrower or an explanation of why the information requested is unavailable or cannot be obtained by the servicer; and
(ii)
the name and telephone number of an individual employed by, or the office or department of, the servicer who can provide assistance to the borrower.
(3)
Protection of credit rating
(4)
Limited extension of response time
(f)
Damages and costs
Whoever fails to comply with any provision of this section shall be liable to the borrower for each such failure in the following amounts:
(1)
Individuals
In the case of any action by an individual, an amount equal to the sum of—
(A)
any actual damages to the borrower as a result of the failure; and
(B)
any additional damages, as the court may allow, in the case of a pattern or practice of noncompliance with the requirements of this section, in an amount not to exceed $2,000.
(2)
Class actions
In the case of a class action, an amount equal to the sum of—
(A)
any actual damages to each of the borrowers in the class as a result of the failure; and
(B)
any additional damages, as the court may allow, in the case of a pattern or practice of noncompliance with the requirements of this section, in an amount not greater than $2,000 for each member of the class, except that the total amount of damages under this subparagraph in any class action may not exceed the lesser of—
(ii)
1 percent of the net worth of the servicer.
(g)
Administration of escrow accounts
(h)
Preemption of conflicting State laws
(i)
Definitions
For purposes of this section:
(1)
Effective date of transfer
(2)
Servicer
The term “servicer” means the person responsible for servicing of a loan (including the person who makes or holds a loan if such person also services the loan). The term does not include—
(A)
the Federal Deposit Insurance Corporation or the Resolution Trust Corporation, in connection with assets acquired, assigned, sold, or transferred pursuant to
section 1823(c) of this title or as receiver or conservator of an insured depository institution; and
(B)
the Government National Mortgage Association, the Federal National Mortgage Association, the Federal Home Loan Mortgage Corporation, the Resolution Trust Corporation, or the Federal Deposit Insurance Corporation, in any case in which the assignment, sale, or transfer of the servicing of the mortgage loan is preceded by—
(i)
termination of the contract for servicing the loan for cause;
(ii)
commencement of proceedings for bankruptcy of the servicer; or
(iii)
commencement of proceedings by the Federal Deposit Insurance Corporation or the Resolution Trust Corporation for conservatorship or receivership of the servicer (or an entity by which the servicer is owned or controlled).
(j)
Transition
(3)
Regulations and effective date
(k)
Servicer prohibitions
(1)
In general
A servicer of a federally related mortgage shall not—
(A)
obtain force-placed hazard insurance unless there is a reasonable basis to believe the borrower has failed to comply with the loan contract’s requirements to maintain property insurance;
(B)
charge fees for responding to valid qualified written requests (as defined in regulations which the Bureau of Consumer Financial Protection shall prescribe) under this section;
(C)
fail to take timely action to respond to a borrower’s requests to correct errors relating to allocation of payments, final balances for purposes of paying off the loan, or avoiding foreclosure, or other standard servicer’s duties;
(D)
fail to respond within 10 business days to a request from a borrower to provide the identity, address, and other relevant contact information about the owner or assignee of the loan; or
(E)
fail to comply with any other obligation found by the Bureau of Consumer Financial Protection, by regulation, to be appropriate to carry out the consumer protection purposes of this chapter.
(2)
Force-placed insurance defined
(l)
Requirements for force-placed insurance
A servicer of a federally related mortgage shall not be construed as having a reasonable basis for obtaining force-placed insurance unless the requirements of this subsection have been met.
(1)
Written notices to borrower
A servicer may not impose any charge on any borrower for force-placed insurance with respect to any property securing a federally related mortgage unless—
(A)
the servicer has sent, by first-class mail, a written notice to the borrower containing—
(i)
a reminder of the borrower’s obligation to maintain hazard insurance on the property securing the federally related mortgage;
(ii)
a statement that the servicer does not have evidence of insurance coverage of such property;
(iii)
a clear and conspicuous statement of the procedures by which the borrower may demonstrate that the borrower already has insurance coverage; and
(iv)
a statement that the servicer may obtain such coverage at the borrower’s expense if the borrower does not provide such demonstration of the borrower’s existing coverage in a timely manner;
(B)
the servicer has sent, by first-class mail, a second written notice, at least 30 days after the mailing of the notice under subparagraph (A) that contains all the information described in each clause of such subparagraph; and
(C)
the servicer has not received from the borrower any demonstration of hazard insurance coverage for the property securing the mortgage by the end of the 15-day period beginning on the date the notice under subparagraph (B) was sent by the servicer.
(2)
Sufficiency of demonstration
(3)
Termination of force-placed insurance
Within 15 days of the receipt by a servicer of confirmation of a borrower’s existing insurance coverage, the servicer shall—
(A)
terminate the force-placed insurance; and
(B)
refund to the consumer all force-placed insurance premiums paid by the borrower during any period during which the borrower’s insurance coverage and the force-placed insurance coverage were each in effect, and any related fees charged to the consumer’s account with respect to the force-placed insurance during such period.
(4)
Clarification with respect to Flood Disaster Protection Act
(m)
Limitations on force-placed insurance charges
([Pub. L. 93–533, § 6], as added [Pub. L. 101–625, title IX, § 941], Nov. 28, 1990, [104 Stat. 4405]; amended [Pub. L. 102–27, title III, § 312(a)], Apr. 10, 1991, [105 Stat. 154]; [Pub. L. 103–325, title III, § 345], Sept. 23, 1994, [108 Stat. 2239]; [Pub. L. 104–208, div. A, title II, § 2103(a)], Sept. 30, 1996, [110 Stat. 3009–399]; [Pub. L. 111–203, title X, § 1098(4)], title XIV, § 1463, July 21, 2010, [124 Stat. 2104], 2182.)