12 USC 5534 - Response to consumer complaints and inquiries

U.S Code last checked for updates: Jan 18, 2025

§ 5534.

Response to consumer complaints and inquiries

(a)

Timely regulator response to consumers

The Bureau shall establish, in consultation with the appropriate Federal regulatory agencies, reasonable procedures to provide a timely response to consumers, in writing where appropriate, to complaints against, or inquiries concerning, a covered person, including—

(1)

steps that have been taken by the regulator in response to the complaint or inquiry of the consumer;

(2)

any responses received by the regulator from the covered person; and

(3)

any follow-up actions or planned follow-up actions by the regulator in response to the complaint or inquiry of the consumer.

(b)

Timely response to regulator by covered person

A covered person subject to supervision and primary enforcement by the Bureau pursuant to section 5515 of this title shall provide a timely response, in writing where appropriate, to the Bureau, the prudential regulators, and any other agency having jurisdiction over such covered person concerning a consumer complaint or inquiry, including—

(1)

steps that have been taken by the covered person to respond to the complaint or inquiry of the consumer;

(2)

responses received by the covered person from the consumer; and

(3)

follow-up actions or planned follow-up actions by the covered person to respond to the complaint or inquiry of the consumer.

(c)

Provision of information to consumers

(1)

In general

(2)

Exceptions

A covered person subject to supervision and primary enforcement by the Bureau pursuant to section 5515 of this title, a prudential regulator, and any other agency having jurisdiction over a covered person subject to supervision and primary enforcement by the Bureau pursuant to section 5515 of this title may not be required by this section to make available to the consumer—

(A)

any confidential commercial information, including an algorithm used to derive credit scores or other risk scores or predictors;

(B)

any information collected by the covered person for the purpose of preventing fraud or money laundering, or detecting or making any report regarding other unlawful or potentially unlawful conduct;

(C)

any information required to be kept confidential by any other provision of law; or

(D)

any nonpublic or confidential information, including confidential supervisory information.

(d)

Agreements with other agencies

(Pub. L. 111–203, title X, § 1034, July 21, 2010, 124 Stat. 2008.)

cite as: 12 USC 5534