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U.S Code last checked for updates: Apr 04, 2025
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Title 38
Part IV
Chapter 53
§ 5320. Threshold for reporting ...
Chapter 55 - MINORS, INCOMPETENT...
§ 5320. Threshold for reporting ...
Chapter 55 - MINORS, INCOMPETENT...
U.S. Code
§ 5321.
Benefits helpline
(a)
Establishment
.—
The Secretary shall maintain a toll-free telephone helpline that a covered individual may call in order to—
(1)
obtain information about any service or benefit provided under the laws administered by the Secretary; or
(2)
be directed to an appropriate office of the Department regarding such a service or benefit.
(b)
Contract for Direction of Calls Authorized
.—
The Secretary may enter into a contract with a third party to direct calls made to the helpline to an appropriate office under subsection (a)(2).
(c)
Live Individual Required
.—
The Secretary shall ensure that a covered individual who calls the helpline has the option to speak with a live individual.
(d)
Definitions
.—
In this section:
(1)
The term “covered individual” means—
(A)
a veteran;
(B)
an individual acting on behalf of a veteran; or
(C)
an individual other than a veteran who is eligible to receive a benefit or service under a law administered by the Secretary.
(2)
The term “veteran” has the meaning given such term in
section 2002(b) of this title
.
(Added
Pub. L. 118–159, div. E, title L, § 5002(a)
,
Dec. 23, 2024
,
138 Stat. 2408
.)
cite as:
38 USC 5321
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